50 MAY/JUNE 2014
|
Med Esthetics
By Steven Austin Stovall, PhD
Not everyone is a superstar.
But there are ways to improve
the performance of employees
who have less-than-ideal
workplace behaviors.
LUCY IS LATE AGAIN. Bob left last night without re-stocking the
treatment rooms, for the third time this month. Regina frequently fi lls the
retail shelves in a way that makes the area look as if a minor earthquake has
just struck.
T ese scenarios may be all too familiar to you. It's inevitable.
Employees will break the rules or do something that requires a serious
conversation about their performance. Your approach to these situations
will dictate how those employees positively turn the corner and how the
other associates view your management style—and they will be watching.
T e goal, of course, is not to play "gotcha" when you catch an employee
doing something wrong but rather to coach and grow that employee so
that he becomes a solid contributor to the team. T at is why discipline—or
employee counseling—is so important.
Go Bad
When
Employees
©
THINKSTOCK
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