Medesthetics

MAY-JUN 2017

MedEsthetics—business education for medical practitioners—provides the latest noninvasive cosmetic procedures, treatment trends, product and equipment reviews, legal issues and medical aesthetics industry news.

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Then ask the employee to confi rm that the behavior will not be repeated. "I need you to not repeat this style of communication. Do I have your agreement that this is inappropriate in our practice?" Use the language "I need" rather than "I would like" or "Please" to emphasize that you are serious about requiring the change in behavior. After the problem has been addressed, reinforce that he or she is a valued member of the team and that you have confi dence that the shortcoming will not be repeated. This style of coaching will help to raise the bar for all team members to the expected level. Maintaining What You've Built It is essential that everyone in the offi ce is held to the same standards. If you allow leeway to certain employees or administrators, you will create resentment among staff members, and the culture of your practice—not to mention your own credibility with staff—will be damaged. A leader cannot have favorites in the offi ce. For example, you may have a long-tenured employee—maybe even your fi rst hire from years ago when you started your prac- tice—who is used to doing things his or her own way. You may have even overheard staff say, "Oh yeah, he always acts like that, they'll never do anything." Once the new behavior standards are launched, all employees, including those who have been at the practice long term, must be in compliance with expectations. Another challenge may be a superstar employee whose less-than-stellar attitude has been tolerated because the practice depends upon that person's performance. These superstars also need to be coached into compliance with the expectations using the previously mentioned approach. SETTING THE STANDARD 52 MAY/JUNE 2017 | Med Esthetics Injectable Fillers Consultations see it in action: www.bit.ly/ez-demo 1.800.221.0658 • www.viscot.com Ink comes off easily! E•Z Removable In ™ Ideally suited for non-surgical aesthetic procedures KYBELLA® is a registered trademark of Kythera Biopharmaceuticals, Inc. Botox® is a registered trademark of Allergan, Inc. Every member of your staff plays a critical role in the patient experience, and your daily behavior guides your staff more than any other factor in the practice.

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