Medesthetics

MAY-JUN 2017

MedEsthetics—business education for medical practitioners—provides the latest noninvasive cosmetic procedures, treatment trends, product and equipment reviews, legal issues and medical aesthetics industry news.

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In some cases, you may have a genuinely toxic employee on your team. A toxic employee can sap the energy right out of your practice. These staff members tend to be overly negative; blame other people for their problems or shortcomings; have an "It's not me, it's you" response to all concerns; and may even withhold information or assistance that would help coworkers. The toxicity is insidious, and can drag you and your staff into an abyss of low morale and decreased productivity. If you can change a toxic employee's behavior through agreed-upon behavioral standards and coaching, you will demonstrate your leadership to all your staff, and it will have a huge, positive impact on the patient experience. Following are fi ve steps for working with a toxic employee: 1. Set clear expectations for the behavior modifi cations that are required, and provide a timetable within which those changes must be implemented. 2. Document the discussion as well as your expecta- tions, and email those notes to the employee after your conversation. Be straightforward about the behavior(s) that need to change. 3. Have weekly coaching meetings with the employee to provide feedback on progress and give the employee an op- portunity to discuss progress from his or her perspective. 4. Be prepared to terminate the employee if there is no progress and the behavior expectations are not met. "Three strikes and you're out" is a simple but effective approach. Af- ter the fi rst discussion, give the employee a written warning. If the behavior is repeated, give a fi nal written warning after your conversation. Termination follows a third strike. Remember two things: Toxic staff members typically fi re themselves because they are resistant to changing their unacceptable behavior; and your staff and patients will thank you for resolving problems with a toxic employee. Every member of your staff plays a critical role in the patient experience, and your daily behavior guides your staff more than any other factor in the practice. Your example will lead your employees to become better team members and help them deliver the outcomes your patients seek. David J. Waldron is executive director of the Der- matology Business Accelerator, a business community dedicated to helping physicians develop their leader- ship skills and business acumen. Contact him at david@ dermaccelerator.com. medestheticsmagazine.com | MAY/JUNE 2017 53 VisFlow ™ Ultra New Marks through fluids! see demo: w w w . b i t . l y / v i s f l o w - d e m o 1.800.221.0658 • www.viscot.com in Mar er

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