MAY-JUN 2014

MedEsthetics—business education for medical practitioners—provides the latest noninvasive cosmetic procedures, treatment trends, product and equipment reviews, legal issues and medical aesthetics industry news.

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50 MAY/JUNE 2014 | Med Esthetics By Steven Austin Stovall, PhD Not everyone is a superstar. But there are ways to improve the performance of employees who have less-than-ideal workplace behaviors. LUCY IS LATE AGAIN. Bob left last night without re-stocking the treatment rooms, for the third time this month. Regina frequently fi lls the retail shelves in a way that makes the area look as if a minor earthquake has just struck. T ese scenarios may be all too familiar to you. It's inevitable. Employees will break the rules or do something that requires a serious conversation about their performance. Your approach to these situations will dictate how those employees positively turn the corner and how the other associates view your management style—and they will be watching. T e goal, of course, is not to play "gotcha" when you catch an employee doing something wrong but rather to coach and grow that employee so that he becomes a solid contributor to the team. T at is why discipline—or employee counseling—is so important. Go Bad When Employees © THINKSTOCK E m p l o y e e s G o B a d M E D 5 - 6 1 4 . i n d d 5 0 Employees Go Bad MED5-614.indd 50 4 / 1 6 / 1 4 4 : 4 6 P M 4/16/14 4:46 PM

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