MedEsthetics magazines offers business education and in-depth coverage of the latest noninvasive cosmetic procedures for physicians and practice managers working in the medical aesthetics industry.
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That not only means providing the best outcomes, but also the cleanest offi ce and best service, which includes making sure that any patient who is dissatisfi ed gets their problem rectifi ed. Dr. Weiss' wife, Margaret Weiss, MD, handles many of the offi ce responsibilities, including meeting with the COO each day to discuss any problems that might be affecting the work- place. "She addresses even the most minor problems, looking for how we can improve," he says. "My responsibilities are making sure all the lasers and devices are running properly and that we have a good relationship with the companies." On staff are four dermatologists, one ASDS fellow, a nurse practitioner, a physician assistant, a registered nurse plus support staff, totaling about 45 employees in all. "I like to get to know our employees personally. I always say 'good morning,' always 'please' and 'thank you.' We do a baby shower if somebody is about to have a baby," says Dr. Weiss. "Since it's Baltimore and we are accustomed to having a winning football team, every time the Baltimore Ravens win, we have a 'Ravens victory lunch' where every- one gets a free lunch, whether it is sandwiches, pizza, salad, pasta or Mexican fi esta. "We also have a patient appreciation week twice a year where we offer discounts on products and services," he continues. "Every day during that week we provide lunch for our staff. We want to maintain a fun working atmosphere." Beyond Private Practice As part of his desire to help others, Dr. Weiss has devoted much of his career not only to research but also education and support of his specialty. Since 1993, he has served as associate and then contributing editor of Dermatologic Surgery. He is a member of the Lasers in Surgery and Medicine editorial board and has helped to prepare exami- nation questions for the American Board of Dermatology. His involvement in professional societies includes serving as board member, treasurer and president of the American Society of Dermatologic Surgery (ASDS); president of the American College of Phlebology; and current presi- dent of the American Society for Laser Medicine and Surgery (ASLMS). Dr. Weiss also trains ASDS cosmetic dermatology fellows— who typically shadow him for the fi rst few months and then perform laser and other cosmetic procedures under his guidance—and is in charge of the practice's research division, devoting about 10% of non-patient time to keeping up with his primary investigator responsibilities. Outside the offi ce, Dr. Weiss enjoys biking and can be found three nights a week riding 15 to 20 miles along Maryland's scenic North Central Railroad (NCR) trail. This past year, he took a one-week bike trip from Stockholm to Copenhagen. He is also helping edit his father's book, since the elder Weiss' native language is German. The book contains many of the stories and harrowing events his dad went through during the Holocaust, and Dr. Weiss hopes that others may learn from the past and be inspired to change the world for the better—just as he has strived to do in his career. Keith Loria is a freelance writer based in Oaktown, VA. " W e need to think about customer service, whereas in other aspects of medicine people are just grateful to get an appointment." THE DESCENDANT 62 MARCH 2016 | Med Esthetics